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FAQ

FREQUENTLY ASKED QUESTIONS

In order to be respectful of the medical considerations of our patients and the need for sometimes urgent appointments, please call our office promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled office appointment, we require that you call 24 business hours in advance. For procedure appointments, we require you to call 72 business hours in advance. Appointments are in high demand, and your early cancellation will give another person the opportunity to have access to timely medical care.

The length of your appointment will depend on several factors. For established patients with a clinic visit, please arrive 15 minutes prior to your appointment time. Procedure patients should arrive 30 minutes prior to their procedure, unless otherwise instructed. New patients should arrive 45 minutes prior to their scheduled appointment time.

Prior to your appointment, you will receive an email/text message link from our check-in partner, Phreesia, to complete your new patient paperwork. If you do not receive this link, you may call our office to request one or simply arrive 45 minutes before your appointment to complete the questionnaire in our office. Please note, you may be required to complete additional paperwork in the office prior to your first appointment.

We look forward to treating you and providing you with quality care. Please be sure to bring the following items with you to your first appointment: unexpired government issued photo ID (drivers license, state photo ID, or passport), insurance cards (primary, secondary, and prescription if applicable), referral from your primary care provider if applicable, medical records from any previous treating or pain management physicians, and any recent radiology films or reports.