I’ve been going here for a few years and I am very satisfied with the staff and service there. I have had procedures as well as regular follow ups and it’s always been a positive experience. Dr Jari and his staff performed my procedures and they were great, very down to earth and explain everything. I see Monica regularly and she’s wonderful. Monica doesn’t make me feel like she’s rushing through the visit. I believe she really does want to hear what I have to say. She makes eye contact and doesn’t sit with her back to me. She is always ready to listen and not just going through the usual routine. She’s great. My only complaint would be the way the organization handles phone calls to the office itself. You really can’t speak to anyone in the office and sometimes it’s challenging explaining it to the phone staff in a way they can assist effectively. Most times you have to actually go to the office and speak to someone to get the situation resolved. I understand why patients can’t speak directly to the doctor or office staff but…. Anyway, I’m hopeful someday this will be less challenging and become a five star experience.