SMS Terms and Conditions

Last updated: October 11, 2026

Clearway Pain Solutions ("Clearway," "we," "us") offers a text messaging program to patients and prospective patients who opt in to receive SMS messages from us. These terms explain how to opt in, what we send, how often, and how to stop.

How to opt in

You will only receive text messages from us if you have agreed to receive them. You can opt in in any of the following ways:

• Patient registration or intake form: by providing your mobile number and checking the text message consent box on your new-patient registration or intake paperwork (paper or electronic).
• Verbally: by telling a member of our staff, when scheduling or checking in for an appointment, that you would like to receive text messages at the mobile number you provide.
• By text: by texting START to the Clearway number you were given.

The consent box on our forms is never pre-checked, and opting in is always optional. After you opt in, you will receive a confirmation message such as:

Clearway Pain Solutions: You're subscribed to appointment and account texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Types of messages

By opting in, you agree to receive text messages from Clearway Pain Solutions related to your care and your relationship with our practice. These may include:

• Appointment reminders and confirmations
• Scheduling and rescheduling requests
• Pre-visit instructions and follow-up after visits
• Billing and payment notifications
• Requests to complete forms or update your information
• Responses to questions you send us

We do not send marketing or promotional messages through this program, and we do not include detailed medical information in text messages.

Message frequency

Message frequency varies based on your appointments and interactions with our office, typically 1–8 messages per month.

Cost

Message and data rates may apply. Check with your wireless carrier for details about your plan. Clearway Pain Solutions does not charge for this service.

How to opt out

You can cancel at any time by replying STOP to any message. You will receive one confirmation message, and then no further texts from us unless you opt in again. You may also reply CANCEL, END, QUIT, or UNSUBSCRIBE.

How to get help

Reply HELP to any message for assistance, or contact us at info@clearwaypain.com or 833-301-PAIN.

Consent

Consent to receive text messages is not a condition of receiving care or purchasing any service.

Carriers

The program is available on major U.S. carriers, including AT&T, T-Mobile, Verizon, and others. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your information is handled in accordance with our Privacy Policy. Mobile phone numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us deliver text messages, solely for that purpose.

Contact us

Clearway Pain Solutions
201 Defense Hwy, Ste 250
Annapolis, MD 21401
info@clearwaypain.com
833-301-PAIN